Housing Issues We Handle
If your landlord has failed to fix any of these issues within a reasonable time after being notified, you may be entitled to compensation and forced repairs. We act for tenants across all of Greater Manchester on a No Win No Fee basis.
Damp & Mould
Black mould on walls, ceilings or window frames, a serious health hazard your landlord must fix.
Learn moreLeaks & Water Damage
Persistent leaks from roofs, pipes or plumbing that damage your home and belongings.
Learn morePest Infestation
Rats, mice, cockroaches or bedbugs entering through structural defects your landlord ignores.
Learn moreStructural Damage
Cracks, subsidence, sagging floors, unsafe stairs or crumbling brickwork left unrepaired.
Learn moreHeating & Boiler
Broken boilers, cold radiators, or no hot water for weeks, a landlord repair obligation.
Learn moreElectrical Issues
Faulty wiring, dead sockets, unsafe fuse boards or exposed cables putting your home at risk.
Learn moreYour Landlord's Legal Obligations
Under English law, landlords have a clear legal duty to keep rental properties in good repair. When they fail, you have the right to take action.
Section 11 of the Landlord and Tenant Act 1985 requires landlords to keep the structure and exterior of a dwelling in repair, including drains, gutters, and external pipes. They must also maintain installations for the supply of water, gas, electricity, sanitation, and space and water heating.
This obligation applies regardless of what your tenancy agreement says. Even if your contract tries to pass repair responsibilities onto you, Section 11 overrides those terms for tenancies of less than seven years.
Your landlord's duty to repair is triggered once they have been notified of a problem — or once they ought reasonably to have known about it. From that point, they must carry out repairs within a reasonable time. Failure to do so is a breach of their legal obligations and entitles you to claim compensation.
What Your Landlord Must Fix
- Structure and exterior — walls, roof, windows, doors
- Water, gas and electricity supply installations
- Sanitation — basins, sinks, baths, toilets
- Space and water heating — boilers, radiators, hot water
- Drains, gutters and external pipes
Reasonable Timeframes
- Emergency repairs (no heating, major leaks) — 24 hours
- Urgent repairs (broken windows, faulty electrics) — 3 to 5 days
- Routine maintenance (minor damp, cosmetic damage) — 2 to 4 weeks
How We Help You Claim
From your first call to compensation in your account — we handle everything so you can focus on your family.
Get in Touch
Call us on 0161 697 5959 or fill in the claim form. We will ask a few questions about your tenancy and the issues you are experiencing.
Free Case Review
A qualified solicitor reviews the details of your case at no cost. We will tell you honestly whether you have a valid claim and what to expect.
Independent Inspection
We arrange for a qualified surveyor to inspect your property and produce a detailed report documenting every defect, completely free of charge.
Claim & Compensation
We handle all legal proceedings against your landlord to secure repairs, compensation for discomfort, and reimbursement for any damaged belongings.
What Compensation Can You Claim?
Tenants who have lived with disrepair caused by their landlord's neglect can claim for several types of loss.
General Damages
Compensation for the inconvenience, discomfort, and loss of enjoyment of your home caused by the disrepair. Awards are typically calculated as a percentage of your rent — often 25 % to 50 % — for every month you have been affected.
Health & Personal Injury
If the disrepair has caused or worsened health problems — respiratory conditions from damp and mould, skin irritation, stress, anxiety, or depression — you can claim additional compensation for the impact on your health and wellbeing.
Damaged Belongings & Forced Repairs
You can claim reimbursement for furniture, clothing, electronics, or other belongings damaged as a result of the disrepair. On top of compensation, the court can order your landlord to carry out all necessary repairs within a set deadline.
What Our Clients Say
Real reviews from Manchester tenants we have helped recover compensation and get their homes repaired.
Brilliant service from start to finish. My council flat had black mould in every room for over two years and the council kept fobbing me off. SLS got an independent surveyor round within a week, and within three months my landlord had done all the repairs and I received compensation. Can't recommend them enough.
Had a leaking roof and damp walls for months. My housing association kept sending contractors who never fixed it properly. SLS took on my case No Win No Fee and got everything sorted. Repairs done and I got compensation for the damage to my belongings.
I was living with my children in a flat with no heating for weeks during winter. The boiler kept breaking down and the council weren't responding. SLS acted fast — they got emergency repairs done and pursued a full claim. Very professional and always kept me updated.
Housing Disrepair Claims FAQ
Answers to the questions Manchester tenants ask us most often.
How long does a housing disrepair claim take?
Do I need to pay anything upfront?
Will making a claim affect my tenancy?
What evidence do I need to start a claim?
Can I claim if I rent from a housing association?
What counts as a 'reasonable time' for my landlord to make repairs?
Start your free claim assessment today.
No cost, no obligation. Speak to a real solicitor's team, not a call centre, and get your home fixed.